Domande frequenti

How will I receive the refund of my return?

The order will be refunded according to the same payment methods used for the purchase when the products will be delivered to our office and after having verified their integrity.

For more info see the Conditions of Sale section on Article 8.

I have to pay to return my order?

Shipping costs will be charged to us in the event that:

-One or more products you receive are not conform to what you ordered.

-The products you receive have obvious manufacturing defects.

In this case we will arrange the collection of goods through the UPS courier


Shipping costs will be at your charge if:

-You have changed your mind or the product you don't like.

In this case you should contact the carrier you prefer to organize the collection of the goods.

The address to send the products to is as follows:

Via Achille Savinelli 7

21020, Barasso (VA)


How do I return an item?

You can return the goods within 14 days from the date of purchase, informing us by email with the number of your order.

We remind you that if the product to be returned is a pipe, it must not be smoked and must be returned in the same condition in which it was received.

If you have not found an answer to your questions or you need further information, you can write to our address [email protected]

Returns and Refund

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