in light of Legislative Decree 21 February 2014 n.21 which implemented Directive 2011/83/UE

Article 1 - Object

1.1 These General Conditions of Sale have as their object the discipline of purchasing Products,
carried out remotely, via electronic network, from the Site www.savinelli.it (hereinafter, the Site) by Private
Consumer (Customer).

1.2 The owner of the Site is Savinelli S.r.l. (hereinafter Savinelli), Tax Code 06185460158, registered in the Milan Company Register under no. MI146-205424 REA 1072934, with registered office in Milan, Via Dogana n.3
of the Companies of Milan at no. MI146-205424 REA 1072934, with registered office in Milan, Via Dogana n.3

Article 2 - Acceptance of the general conditions of sale

2.1 All purchases of Products made through the Site (hereinafter the Purchase Contracts) by users who access it (hereinafter the Customers) are governed by these General Conditions of Sale as well as by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 – 67) and by the regulations on electronic commerce (Legislative Decree no. 70/2003).
access to it (hereinafter the Customers) are governed by these General Conditions of Sale as well as by the
Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 - 67) and by the regulations in
regarding electronic commerce (Legislative Decree no. 70/2003).

2.2 With the conclusion of the Purchase Contracts, according procedure, the Customer accepts and undertakes to observe these General Conditions of Sale: the Customer is therefore invited to carefully read these General Conditions of Sale before carrying out any purchase transaction and, once the purchase procedure provided by the Site has been concluded, to print them or otherwise keep them, according to the
observe these General Conditions of Sale: the Customer is therefore invited to carefully read these General Conditions of Sale before carrying out any purchase transaction and, once the purchase procedure provided by the Site has been concluded, to print them or otherwise keep them, according to the
before carrying out any purchase transaction, these General Conditions of Sale and, once
once the purchase procedure provided by the Site has been completed, to print them or otherwise keep them, according to the
preferred methods.

2.3 Savinelli may modify, at any time and without notice, the content of these
General Conditions of Sale.

2.4 The General Conditions of Sale published on the Site at the time of sending the purchase order by the Customer.
moment of sending the purchase order by the Customer.

Article 3 - Products

3.1 www.savinelli.it is an online site for the sale of pipes, and more generally articles for smokers and related
accessories, objects and gift items (hereinafter the Products).

3.2 All the Products offered are illustrated in detail on the home page of the Site, inside of the respective sections, distinguished by Product category. The visual representation of the Products on the Site corresponds, where available, to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of Savinelli regarding the exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the finishing and the interior of the Product and/or packaging.
respective sections, distinguished by Product categories.

3.3 The visual representation of the Products on the Site corresponds, where available, to the photographic image
of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment on the part
di Savinelli regarding the exact correspondence of the image depicted on the Site with the actual Product; and this, with
particular regard to its actual dimensions and/or the chromatic aspects of the finishing and the interior of the
fireplace of the Products and/or packaging.

In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
product.

Article 4 - Purchase procedure

4.1 The Customer can purchase the Products illustrated in detail on the home page of the
Site www.savinelli.it within the respective sections by product category, as described in the
relative information sheets contained in the Site, respecting the technical access procedures illustrated therein.

4.2 The publication of the Products displayed on the Site constitutes a contractual purchase proposal, so
the order sent by the Customer constitutes acceptance of said proposal and entails complete knowledge
and full acceptance of these General Conditions of Sale.

4.3 The Purchase Contract will therefore be considered concluded pursuant to art. 1326 of the Civil Code. at the time and place in which the electronic impulses that convey the acceptance will be recorded by the server of Savinelli's provider.
electronic impulses that convey acceptance will be recorded by the Savinelli provider's server.

4.4 Savinelli will communicate to the Customer the correct receipt of the Customer's acceptance within the information systems through an automatic response sent to the email address communicated by the Customer to confirm the conclusion of the Contract Purchase.
information systems through an automatic response sent to the email address provided
by the Customer to confirm the conclusion of the Purchase Contract.

4.5 This confirmation message will indicate an "Order Number", to be used in any subsequent
communication with Savinelli. The message will re-present all the data entered by the Customer who undertakes to
verify its correctness and promptly communicate any possible corrections.
Possible increase in costs caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.
exclusive responsibility of the Customer.

4.6 Each order can be viewed by the Customer on the Site, in its own area personnel,
immediately after sending the order itself and can be canceled until it is sent to the
warehouse for preparation.
It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products
chosen by the Customer are not, in whole or in part, available, the order will be sent with the available products
after having sent communication to the Customer regarding the unavailable products.

4.7 Savinelli has riserva the right to cancel orders that do not provide sufficient guarantees of solvency or
if - also following a comparison with the circuit that manages credit card payments -
there are anomalies in the transactions and payment methods used by the Customer.

4.8 Savinelli will process the order, compatibly with warehouse availability, within 3-5 working days
from the date of correct receipt of the same.
The aforementioned delivery term is merely indicative and may be subject to slippages, even significant ones, in
depending on Savinelli's organization and warehouse availability.
The indicated term also does not take into account unforeseen events and causes of force majeure such as strikes, lockouts,
union differences, restrictions imposed by timetable of work, sabotage of any kind, factory occupations, accidents, catastrophes, fires, atmospheric disasters, wars, revolutions, requisitions, damages and causes of any kind which, beyond the control or will of Savinelli, may interrupt delivery. The aforementioned circumstances entitle Savinelli to an adequate extension and exclude any liability
factory, accidents, catastrophes, fires, atmospheric disasters, wars, revolutions, requisitions, damages and causes
of any kind which, beyond the control or will of Savinelli, may interrupt delivery.
The aforementioned circumstances entitle Savinelli to an adequate extension and exclude any liability
for losses or damages that may result.

Article 5 - Product prices

All prices of the Products are clearly indicated on the Site and delivery costs are highlighted at the
time of the order.

Should the ordered Products be delivered outside Italy, the Customer may be subject
to import duties and taxes, payable once the package reaches the specified destination.

Any additional customs clearance costs will be borne by the Customer.

Savinelli has no control over these costs and cannot predict them the amount, given that customs policies
vary considerably from country to country with the consequence that the Customer is invited to contact
the local customs office for further information.

In the event that the customer decides not to proceed with the payment of customs duties, Savinelli is not obliged to
reimburse the customer for the amount of the order.

Article 6 - Delivery methods and costs

6.1 Savinelli delivers in all the countries indicated on the Site to the postal address specified by the Customer from Monday to
Friday, during normal office hours, excluding national holidays.
Delivery will be considered completed when the Customer, or a third party designated by him and other by the
carrier, physically takes possession of the purchased Product, at the address specified in the order form
. [modification compliant with art. 63 Legislative Decree 2026/2005]
If the carrier for the transport of the goods is chosen by the Customer and not by Savinelli, the risk of loss or damage to the goods is transferred to the Customer upon delivery to the carrier, without prejudice to the rights of the Consumer Customer towards the carrier.
damage to the goods is transferred to the Customer upon delivery to the carrier, without prejudice to the rights of
Consumer customer towards the carrier.

6.2 The delivery terms are indicative and no responsibility, for any reason, can be charged
by the Customer to Savinelli in the event of a delay in processing the order or in delivering the Products covered by the
Purchase Contracts.
In the event of a delay of more than 30 days from the date of conclusion of the contract, the Customer will invite Savinelli to
carry out delivery within an additional period of a further 15 days. If the additional term thus granted expires without the Products having been delivered or in the cases provided for in paragraph 4 of art.
granted expires without the Products having been delivered or in the cases provided for in paragraph 4 of the art.
61 Legislative Decree 2026/2005, the Customer is entitled to terminate the contract and repeat the services already performed, without prejudice to the right to compensation for damages. [
without prejudice to the right to compensation for damages. [modification compliant with art. 61 Legislative Decree 2026/2005]

6.3 In case of non-delivery due to the absence of the recipient at the specified address, the courier will attempt delivery the following day and, failing that, Savinelli will attempt to contact the Customer to schedule a new delivery.
delivery the next day and, failing that, Savinelli will attempt to contact the Customer to schedule a
new delivery.
In the event that Savinelli is unable to contact the Customer to the following 10 days or in the case of
further impossibility of delivery due to the absence of the recipient, the Products covered by the Order will be
returned to Savinelli.

6.4 Upon delivery of the Products by the courier, the Customer is required to scrupulously check
scrupulously:
a) that the label anti-burglary protection is intact and the packaging is not damaged or otherwise altered
b) that the number of pieces delivered corresponds to that indicated in the transport document.

6.5 Any damage to the anti-burglary label, to the packaging and to the Products or the mismatch of the
number of pieces or indications must be immediately reported by the Customer, who must
contact Savinelli specifying the order for which such problems occurred.

6.6 Cases of force majeure, unavailability of means of transport as well as unforeseeable or unavoidable events which
cause a delay in deliveries or make deliveries difficult or impossible will entitle Savinelli
to split, postpone or cancel, in whole or in part, the expected delivery or to resolve the Purchase Contract
.
In such cases, Savinelli will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the Customer and the latter will be entitled to a refund of any price already paid, expressly excluding any further claim, for any reason, against Savinelli.
determinations to the email address indicated by the Customer and the latter will be entitled to
refund of any price already paid, expressly excluding any further
claim, for any reason, against Savinelli. 

6.7 Failure to accept the delivery (rejection of the package)
In the event of failure to accept the delivery by the Customer, or if the Customer refuses the package
at the time of delivery or it is not possible to carry out the delivery for reasons attributable to the Customer (for example repeated absence or failure to collaborate with the courier), the shipment will be considered as

example repeated absence or failure to collaborate with the courier), the shipment will be considered as
unsuccessful due to non-delivery.

The Seller will refund any amounts already paid by the Customer exclusively
following the return of the goods to its premises.

The costs actually incurred for managing the shipment will be deducted from the refund, including:

- the shipping costs incurred for sending the goods;

- the return shipping costs possibly charged by the courier;

- any further logistics costs directly connected to the management of the shipment and return of the
goods.

The refund will be made using the same payment method used by the Customer for the purchase,
unless otherwise agreed between the parties, within the terms established by applicable law.

It is understood that failure to accept the delivery does not constitute an exercise of the right of withdrawal, which must be communicated by the Customer according to the methods indicated in the dedicated section of the present documents. General Conditions of Sale.
which must be communicated by the Customer according to the methods indicated in the dedicated section of
these General Conditions of Sale.

Article 7 – Payment Methods

To guarantee maximum security for its customers, the payment methods will be managed via the
Shopify Payments platform, directly on the Savinelli website for the compilation of the data necessary for the
transaction in complete security, after viewing the order summary.

Payment it can be done via:

• the main credit and debit cards: Visa, Mastercard, American Express, Maestro and UnionPay

• Apple pay

• Google pay

• Klarna

By filling in the appropriate space, the Customer authorizes Savinelli to debit the amount total
of the Order on the selected payment method.

In addition to Shopify Payments, Savinelli has activated other payment methods such as:

• Paypal

• Bank transfer

• Alipay

• Wechat

Article 8 - Right of withdrawal

8.1 The consumer customer (i.e. natural person who purchases the goods for purposes not related to his/her professional activity or without indicating a VAT number reference) has the right pursuant to art. 64 e
professional activity or without indicating a VAT number)  has the right pursuant to art. 64 e
s.s. of Legislative Decree 206/2005 (Consumer Code) to withdraw from the purchase contract for any reason and
without providing explanations, under the conditions set out below.

8.2 The desire to withdraw must be communicated by the Customer via the appropriate function on the Site,
no later than 14 (fourteen) working days from the date of receipt of the goods.

8.3 The substantial integrity and completeness of the goods to be returned is an essential condition for the exercise of the
right of withdrawal

8.4 Once the notice of withdrawal has been received, Savinelli will communicate to the consumer Customer the
instructions regarding the methods of returning the Products which must be carried out, at the full care and expense
of the Customer, within 14 (fourteen) days from authorisation.

8.5 Shipping until the Products are received in the Savinelli warehouse is under the complete responsibility of the Customer who is obliged to insure the shipment for the value indicated on the invoice against theft and damage during transport, taking charge of the related costs.
responsibility of the Customer who is obliged to insure the shipment for the value indicated on the invoice against
theft and damage during transport, taking charge of the related costs.

Savinelli yes riserva the right to charge the Customer for any damage or loss that occurs during the
storage, withholding them from the sums to be refunded, if the returned Products have not been insured for the
value indicated on the invoice.

In the event of damage to the Products during transport, Savinelli will notify the Customer
of the incident within 5 (five) working days of receipt of the Products in its warehouse to
allow the Customer to promptly file a complaint against the courier chosen by him and
obtain a refund of the value of the goods (if insured).

8.6 Having verified the integrity of the returned Product, Savinelli will refund the Customer the amount paid, or part of it in the event of partial withdrawal, no later than 14 (fourteen) days from the return of the Product itself
it in case of partial withdrawal, no later than 14 (fourteen) days from the return of the Product itself
using the same payment method used by the consumer Customer for the initial transaction,
unless the latter has expressly agreed otherwise and on the condition that the latter does not have to incur any additional costs as a consequence of the reimbursement. It is specified that in compliance with current legislation on the matter, Savinelli will reimburse the Customer the sums paid by the latter as the price of the Products, while the Customer will remain responsible for the only direct and necessary expenses for the return of the Products subject to withdrawal.
incur any additional costs as a consequence of the refund.
It is specified that in compliance with current legislation on the matter, Savinelli will reimburse the Customer
the sums paid by the latter as the price of the Products, while the Customer will be responsible for the
only direct and necessary expenses for the return of the Products subject to withdrawal.
Savinelli will not be required to reimburse additional costs if the Consumer Customer has expressly chosen
a type of delivery different from the standard one offered by Savinelli

8.7 The Consumer Customer is solely responsible for the decrease in the value of the goods resulting from
handling them other than that necessary to establish the nature, characteristics and the
functioning of the goods.
The right of withdrawal lapses entirely for lack of the essential condition referred to in art.8.3 in the event
in which Savinelli ascertains the absence of integral elements of the Products and/or their damage for causes
other than transport and attributable to the Customer.
In the event of forfeiture, Savinelli will return the Products to the Customer with additional shipping costs charged.
Customers are hereby informed that, in compliance with current regulations regarding the right of withdrawal, the Customized Products

8.8 Customers are informed that, in accordance with current regulations regarding the right of withdrawal, the Products
ordered from our site (for example products on which an engraving has been made) do not
fall within the possibility of return or withdrawal, unless they present manufacturing defects or
evident damage, as indicated by article 59 of the Consumer Code.
It is the customer's responsibility to provide accurate information during the customization process. Any errors resulting from imprecise information cannot be considered a reason for a return.
errors resulting from inaccurate information cannot be considered a reason for return.

For engravings, the maximum length allowed is 12 characters, including periods and spaces. The writing will be engraved only with capital letters and only Latin letters or numbers are allowed. The engraving
engraved only with uppercase characters and only Latin letters or numbers are allowed. The engraving
will be made on the barrel of the pipe, in the lower part, except for particular exceptions.

All our personalized products are subject to rigorous quality controls. However, if you receive
a defective or damaged product, please contact us within the established deadline for the management
of any exceptions.
Finally, we remind you that if the customer requests an engraving on the pipe, the order processing times,
may increase by 1-2 days compared to orders standards.

Article 9 - Non-conformity of products and defective products

9.1 The Products offered on the Site comply with national and community legislation in force in Italy.
The images and colors of the Products published on the Site may differ from the real ones as a result of the local settings of the systems and/or tools used for their display but this does not attribute
local settings of the systems and/or instruments used for their visualization but this does not attribute
the Customer has the right to a refund or replacement of the goods, provided that the description of the
product sheet always prevails (see article 3.3).

9.2 The legal regulations regarding guarantees apply to the Purchase Contracts, including, if applicable, the
regulations provided for by the Consumer Code regarding guarantees towards Consumers.
Specially with reference to pipes - but the principle applies to all the Products supplied - the guarantee does not cover the
damages and defects caused by normal wear and tear, by casual accidents and/or by incorrect use in the way of smoking
and maintaining the pipe and/or by the failure to use recommended accessories (for example balsa)
The guarantee does not opera also in the event that the Products have been repaired by people other than Savinelli

9.3 Where the Customer discovers faults and defects in the Products he may contact, under penalty of forfeiture within two months
of discovery, Savinelli by email to the address sales@savinelli.it and request the repair or replacement of the Products.
repair or replacement of the Products.
The choice between repair or replacement will remain available to the Customer, except in the case in which the chosen remedy is objectively impossible or excessively burdensome compared to the other.
chosen remedy is objectively impossible or excessively burdensome compared to the other.

9.4 In the communication of complaint the Customer must describe in detail the nature of the defect or defect
found and possibly send a copy of the order documents or indicate the number
of the Order, the Customer's number and any other data useful for the correct identification of the complaint.
If no response is received from the Customer within 5 (five) working days, Savinelli hereby invites
the Customer to request a response.
Savinelli also recommends checking that the e-mails sent are not re-directed or blocked by
any 'spam filters' or they do not reach their destination correctly due to other technical problems of the recipient Customer's email program.
email program of the recipient Customer.

9.5 Savinelli will, depending on the case, carry out, at no cost to the Customer, the repairs and replacements requested within a reasonable period of time from receipt of the Customer's request.
replacements requested within a reasonable period of receipt of the Customer's request.
In this case in which Savinelli is not able for any reason to return to the Customer products under warranty
(replaced or restored), will offer the Customer to choose between the refund of the entire amount paid or
the replacement of the Products with others of equal or superior characteristics.

9.6 It is expressly understood that the right to the guarantee in the terms described above does not opera in the event of
defects found in Products purchased by Professionals, with respect to which Savinelli, without prejudice to the mandatory limits
of the law, does not issue any guarantee.

Article 10 - Processing of personal data

Customer data are processed by Savinelli in accordance with the provisions of current legislation in
matter of protection of personal data, as specified in the information in the specifically dedicated section
, called "Privacy Policy".
Article 11- Communications and complaints

All communications or any complaints from the Customer towards Savinelli relating to the Purchase Contracts, must be communicated by email to the address sales@savinelli.it
of Purchase, must be communicated by email to the address sales@savinelli.it

Article 12 - Replacement clause

12.1 If a present or future provision of the General Conditions of Contract and/or of the contract
should be or become completely or partially null and/or ineffective or there is a gap in the
provisions of the General Contract Conditions and/or the contract, the remaining provisions will remain valid and effective in any case.
in any case valid and effective.

12.2 It is understood that Savinelli and the Customer will undertake to negotiate the integration in good faith of the
gap or the replacement of the void and/or ineffective clause with the aim of achieving the same
results pursued by the invalid or ineffective clause and of safeguarding the economic substance of the
contract.

Article 13- Applicable law and competent court

13.1 The Purchase Contract concluded between Savinelli and the Customer is considered concluded in Italy and is therefore
regulated by Italian law.

13.2 Any disputes relating to the interpretation and execution of the contracts stipulated in accordance with the
these general conditions will be resolved before the Judicial Authority of the place of residence of the
Customer, if a consumer pursuant to Legislative Decree. 206/2005; in all other cases the territorial jurisdiction is
exclusively that of the Court of Milan, expressly excluding any alternative court.

Online dispute resolution for consumers

The consumer resident in Europe must be aware of the fact that the European Commission has
established an online platform that provides an alternative dispute resolution tool disputes.
This tool can be used by the European consumer to resolve non-judicial any
dispute relating to and/or deriving from contracts for the sale of goods and services stipulated online. Di
consequently, if you are a European consumer, you can use this platform to resolve any dispute
arising from the online contract stipulated with the Owner. Here you can find the link to the
platform: http://ec.europa.eu/consumers/odr/